Coca-Cola joins the roster of all-star speakers at this year’s Digital Workplace and Intranet Global Forum conference in New York. A in-depth case study look at the intranet and it’s place in the digital workplace at the world-famous Coca-Cola.
Learn how the world’s most recognized brand transitioned their intranet to AEM and built an internal UX Design shop along the way. The multi-year journey to move our global intranet to Adobe Experience Manager and implement one of the first agile projects within the company led to an internal revolution putting the employee first.
Presented by: Jack Norton
Jack is Director, Enterprise Intranet at The Coca-Cola Company. Most recently, he launched a major overhaul of Coca-Cola’s global Intranet unifying two distinct business divisions on one common intranet. This initiative will integrate 70+ disparate digital sites into the intranet and simplified the employee experience. Jack is passionate about finding the nexus between stakeholder needs and user needs.
Prior to joining Coca-Cola, Jack was the Sr. Manager, Digital Communications at the Home Depot where he managed a team responsible for the company intranet as pioneered their first collaboration tool for store associates.
How do you harness today’s technology and artificial intelligence to support a massive Fortune 500 company? Liberty Mutual is using digital assistants.
Liberty Mutual, is an American diversified global insurer, and the fourth-largest property and casualty insurer in the US. It ranks 76th on the Fortune 100 list of largest corporations in the United States with over 50,000 employees in more than 900 locations throughout the world.
Over the last couple of years, Liberty has built and implemented a digital assistant that helps manage day-to-day tasks for employees by orchestrating and coordinating information from many disparate systems (HR, Request Management, Procurement, Security Requests, Asset Management, Expense Management, etc.). The digital assistant gathers information employees need to know, and the tasks they need to complete, into a central place.
During this 45-minute session, attendees will learn:
(1) About Liberty Mutual’s digital assistant journey and how they use digital assistants internally to support thousands of employees. (2) The benefits of a digital assistant in the digital workplace. (3) How other companies could leverage digital assistants to improve their digital workplace, employee mobile experience, and intranet.
Meet and network with like-minded managers and executives over coffee and treats; learn what others are doing and planning for their digital workplace.
Learn how Genuine Parts Company’s U.S. Automotive Parts Group (NAPA AUTO PARTS) designed a consumer-grade intranet / extranet experience for approximately 22,000 active users.
NAPA uses a combination of digital workplace tools including a multi-targeted e-newsletter and a sophisticated intranet / extranet using SharePoint 2016 to ensure stakeholders have streamlined corporate and operational communication channels, stay informed about programs and roll-outs, and feel engaged and comfortable with change.
Genuine Parts Company (GPC), founded in 1928, is a Fortune 500 service company engaged in the distribution of automotive replacement parts, industrial replacement parts, office products and electrical/electronic materials. In the U.S., NAPA now includes 58 distribution centers, 16,000 NAPA AutoCare Centers, and more than 6,000 independently-owned and company-owned NAPA AUTO PARTS stores.
In this session you will hear best practices for:
- Applying consumer-grade design principles and templates for an employee audience.
- Managing content across multiple tools and audiences in a highly decentralized, distributed workplace.
- Using analytics and user feedback to create a business case for ongoing investment in your Intranet
- Partnering with IT and using agile methodology to develop and sustain your Intranet roadmap
Now that our intranet is live, our work is done,” said no one ever. Truthfully, the intranet never ends. You're never finished. It's been termed "use & adoption" in the face of good change management, but where do you go from there? The on-premises world offers a lot of freedom, the kind that both benefits and can cause issue. The cloud opens up almost endless potential, and you have to sign off on it and get there; maybe you start there on day one. Or, maybe you combine the best of both and morph over time.
This Microsoft keynote will showcase how they eat their own dogfood, and focus on the realities of where your intranet can start – most like it's already started – and then where you go from there. We'll discuss best practices, benefits and “gotchas” – with a highlight on modern, mobile and intelligent experiences. The insights in this keynote will set you up for the success of never finishing!
Learn how Microsoft uses and manages all their various digital workplace tools and technologies with their own employees, and what the future holds for these technologies and other innovations.
Presented by: Mark Kashman
Mark is a Senior Product Manager on the SharePoint team focused primarily on SharePoint Online, the mobile and intelligent intranet, and Office 365. He has worked at Microsoft since 2000. He started working with SharePoint building a digital asset management (DAM) solution built on top of SharePoint 2007 (IMM, the Interactive Media Manager) before moving to the SharePoint team. He lives in the Sammamish, WA area and enjoys time with his children, kayaking, hiking, soccer and quiet-bird-chirping moments for reading and writing books - when not playing that darned addictive Bejeweled.
A few conference intranet experts join Toby Ward & Michael Rudnick for an open session with the audience.
The top conference intranet experts, including Dot Metas, VP, HR Technology at Lincoln Financial Group, join Toby and Michael to field problems, challenges, and questions; the experts offer solutions, advice, and free consulting.
The panel of experts discuss the social intranet in the digital workplace, challenges with content management and governance, and field audience questions on problems and challenges from the audience.
It’s an open Q&A — or what we like to call the ‘free consulting’ portion of the conference!
At the 2017 conference in New York City, we had an insider look at the massive intranet planning, redesign and content training program of PNM Resources. At the 2018 conference in Atlanta, we will have a similar in-depth look at another medium-sized organization and their planning and redesign project.
An enterprise intranet redesign is a mammoth undertaking, particularly in decentralized organization of several thousand users. Learn how power generation company PNM Resources led and managed the complete redesign process, including the content and the training of content managers, from antiquated old intranet to a new, useful enterprise intranet on SharePoint 2013. In this session you’ll learn:
(1) To plan and govern an intranet. (2) The process and timeline for redesign. (3) Content management and publisher training Managing executive and stakeholder expectations
We all have a fantasy digital workplace: one that’s fully funded, well integrated, easily accessible from any type of device, highly usable and engaging. However, in the real world, most of our digital workplaces fall far short of this vision. This keynote presentation will featuring examples and real life stories, from organizations such as McKession. During the session you will learn: the three pillars of user experience (access, usability and usefulness); practical ways to improve your current digital workplace when you don't have a lot of budget or resources; and how to use governance to overcome cultural obstacles.
Meet and network with like-minded managers and executives over coffee and cookies; learn what others are doing and planning for their digital workplace.
Learn how a leading Fortune 500 bank is using artificial intelligence (AI) and chatbots to enhance the employee experience at Wells Fargo. Wells Fargo & Company is an American international banking and financial services holding company headquartered in San Francisco, with more than 268,000 employees, and annual revenue of more than US$88 billion. Learn how Wells Fargo uses a digital assistant chatbot, EVA, to drive annual savings of $3.5 million in employee self-service. EVA is an intelligent chatbot that not only answers employee questions, but also takes action.
Learn how LexisNexis manages enterprise content, and a significant base of distributed publishers across a large, global enterprise, using a free, open-source content management system, Alfresco.
Learn how Cox Communications designed and implemented internal social and collaboration into their newly launched enterprise-wide SharePoint intranet to start the company’s social/collaboration journey for 19k+ employees. Understand how enabling a personalized experience for employees to manage their flow of information allows for increased engagement and open two-way conversation and communication. Also learn how important search and content management is to digital workplace and the communications process, but also to the business case for securing funding for their new intranet.
Cox Communications is a broadband communications and entertainment company and third-largest U.S. cable company. Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
In this session you will learn: What social/collaboration means to you and your company; Developing use-cases to successfully implement and celebrate success; To create a communications collaboration team to cross promote and increase employee engagement; and how to partner with IT to ensure effective communications when launching additional applications and tools.
Hosted Cocktail Reception – food, drink & merriment, hosted by Akumina. Akumina’s digital workplace software empowers enterprises and system integrators to create personalized, contextual and scalable digital experiences to any audience. Visit www.Akumina.com
An in-depth case study look at how one of the top intranets on the planet, ConocoPhillips, and a winner of the Nielsen Norman Group ten best intranets of the year, uses and integrates podcasting and multimedia into their internal communications mix and strategy.
At ConocoPhillips, a 2015 winner of the best intranet contest by the Nielsen Norman Group, the intranet or portal home page is the gateway to the umbrella digital workplace. The Fortune 500 giant undertook an intelligent redesign a year before, using SharePoint 2013, to ensure its place as a global energy company with more than 25,000 employee users. For years, ConocoPhillips has been using podcasting and multimedia, specifically for employees on the intranet, to increase employee engagement and enhance organizational communications.
Approximately 13,000 ConocoPhillips employees worldwide listen to regular employee podcasts, with the average podcast receiving 2,000 to 3,000 listen (almost double what an average written news story garners).
Learn how ConocoPhillips orchestrates and integrates employee podcasts and other multimedia, including employee videos, into the complete communications mix and the digital workplace.
Learn how two very large organizations, a large, US-focused not-for-profit (The American Cancer Society), and a very large global, multinational defense and aerospace company (Lockheed Martin), use video and multimedia to engage tens-of-thousands of employees while aligning and supporting the corporate strategy.
Learn how ASG Technologies, and some of their clients, use digital 'workspaces' to help their staff overcome the challenge of making use of the exponentially increasing amount of information available to them (from shared drives, applications, social tools, etc.). These new digital workspaces – an evolution from the portals of the past – enable workers to connect with any data source, on any device, at any time from any location allowing them to find the insights and participate in the processes that drive organizational success.
ASG provides enterprises with solutions for information access, management and control for Fortune 500 and other global customers. ASG is a global provider of technology solutions with more than 1,000 employees supporting thousands of enterprise customers around the world.
In this session, Michael Collins, Global Vice President, Workspaces, will introduce how these new digital workspaces: allow employees to work on the device they desire, when they’re available, where they’re available to use the content available to create business insights and drive decisions faster and with better outcomes; provide centralized administration and control, so organizations can assure compliance with regulations and corporate governance rules; and leverage easily built widgets to connect to applications and content sources to get just the information they need into the workspace they have defined.
At the 2017 conference we learned how Google creates more inclusive content for employees, and fosters content creation, sharing, and knowledge inside the technology giant.
Reena Jana is the Creative Lead for Business Inclusion, and specifically, guides Google’s strategy and creation of new forms of inclusive stories about and by Googlers through collaborative (social) tools. All of Google’s creative and content work is done in cloud-based Google docs and sheets (e.g., spreadsheets) and other tools with a variety of voices across the organization contributing in an open and organizationally flat process. All of Google’s discussions take place on video chat or in person with teams in white-boarding sessions.
Reena will discuss their creative approach to develop new styles and platforms for discussing and showing how Google works to create accessible and useful products for everyone, and to ensure that all content is created with an inclusive lens (e.g., making sure it is truly collaborative and incorporate diverse teams and voices).
“As an organization, we are developing best practices for more inclusive and constant collaboration, including in our content development process,” says Jana. “We build consensus with a wide variety of content stakeholders at all levels, to get a variety of voices to the table. It reflects our mission and company values, and that reveals itself in our content, both internally and what you see externally.”
Reena will share Google’s style of creating internal content and how Google aims to always be transparent and open, with a reliance on “inclusion experts” to guide editorial and video, photography, and other content decisions, including all points of view and voices, to the table.
“We eat our own dog food and only use our own tools (e.g, Google Docs, YouTube, etc.). We also are a culture of builders so we tend to use our own collaborative work on these tools to improve our collaborative products, too,” adds Jana.
The session will demonstrate how Google’s efforts in inclusive collaboration leads to better content. Reena Jana will demonstrate discuss how to curate, compose and refine diverse, authentic narratives in collaborative, and intentionally inclusive ways.
End of Conference Break before start of the Communications Leadership Exchange Conference