Event Schedule

  • 09:00 - 10:00

    Collaboration Within The System: The Digital Workplace of Coca-Cola

    Coca-Cola joins the roster of all-star speakers at this year’s Digital Workplace and Intranet Global Forum conference in New York. A in-depth case study look at the intranet and it’s place in the digital workplace at the world-famous Coca-Cola.

    Learn how the world’s most recognized brand transitioned their intranet to AEM and built an internal UX Design shop along the way. The multi-year journey to move our global intranet to Adobe Experience Manager and implement one of the first agile projects within the company led to an internal revolution putting the employee first.

    Presented by: Jack Norton

    Jack is Director, Enterprise Intranet at The Coca-Cola Company. Most recently, he launched a major overhaul of Coca-Cola’s global Intranet unifying two distinct business divisions on one common intranet. This initiative will integrate 70+ disparate digital sites into the intranet and simplified the employee experience. Jack is passionate about finding the nexus between stakeholder needs and user needs.

    Prior to joining Coca-Cola, Jack was the Sr. Manager, Digital Communications at the Home Depot where he managed a team responsible for the company intranet as pioneered their first collaboration tool for store associates.


    Jack Norton

  • 10:00 - 10:45

    Digital Workplace Assistants: How Liberty Mutual Uses Digital Assistants to Support 50,000 Employees

    How do you harness today’s technology and artificial intelligence to support a massive Fortune 500 company? Liberty Mutual is using digital assistants.

    Liberty Mutual, is an American diversified global insurer, and the fourth-largest property and casualty insurer in the US. It ranks 76th on the Fortune 100 list of largest corporations in the United States with over 50,000 employees in more than 900 locations throughout the world.

    Over the last couple of years, Liberty has built and implemented a digital assistant that helps manage day-to-day tasks for employees by orchestrating and coordinating information from many disparate systems (HR, Request Management, Procurement, Security Requests, Asset Management, Expense Management, etc.). The digital assistant gathers information employees need to know, and the tasks they need to complete, into a central place.

    During this 45-minute session, attendees will learn:

    (1) About Liberty Mutual’s digital assistant journey and how they use digital assistants internally to support thousands of employees. (2) The benefits of a digital assistant in the digital workplace. (3) How other companies could leverage digital assistants to improve their digital workplace, employee mobile experience, and intranet.


    Troy Campano

  • 10:30 - 10:45

    Networking Break (Catered)

    Meet and network with like-minded managers and executives over coffee and treats; learn what others are doing and planning for their digital workplace.

  • 10:45 - 11:30

    The Comcast NBCUniversal Digital Workplace

    At the 2017 conference in New York City, we had an insider look at the digital workplace of Comcast NBCUniversal. At the 2018 conference in Atlanta, we will have a similar in-depth look at another large, multinational digital workplace with exceptional tools and gateway intranet.

    Comcast Corporation is a global media and technology company with nearly US$75 billion in annual revenue. The company is focused on two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses under the Comcast Business brand. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts.

    Comcast has a significant digital workplace, where employees have access to one of two intranets, depending on where they work within the organization: Comcast Corporate and Cable’s 89,000 employees rely on “ComcastNow,” while NBCUniversal’s employees 53,000 employees go to “myNBCU.” These intranets operate independently, but share content that’s of interest to these employee populations.

    Speaker TBD.


    Comcast NBCUniversal (TBC)

  • 11:30 - 12:15

    Managing Multiple Tools & Digital Workplace Channels at Microsoft

    Learn how Microsoft uses and manages all their various digital workplace tools and technologies with their own employees, and what the future holds for these technologies and other innovations.


    Mark Kashman

  • 12:10 - 13:00

    Networking Lunch (catered)

  • 13:00 - 13:45

    The Digital Workplace Expert Panel

    A few conference intranet experts join Toby Ward & Michael Rudnick for an open session with the audience.

    The top conference intranet experts, including Dot Metas, VP, HR Technology at Lincoln Financial Group, join Toby and Michael to field problems, challenges, and questions; the experts offer solutions, advice, and free consulting.

    The panel of experts discuss the social intranet in the digital workplace, challenges with content management and governance, and field audience questions on problems and challenges from the audience.

    It’s an open Q&A — or what we like to call the ‘free consulting’ portion of the conference!


    Toby Ward

  • 14:30 - 15:15

    Leading An Intranet Redesign: Planning & Training

    At the 2017 conference in New York City, we had an insider look at the massive intranet planning, redesign and content training program of PNM Resources. At the 2018 conference in Atlanta, we will have a similar in-depth look at another medium-sized organization and their planning and redesign project.

    An enterprise intranet redesign is a mammoth undertaking, particularly in decentralized organization of several thousand users. Learn how power generation company PNM Resources led and managed the complete redesign process, including the content and the training of content managers, from antiquated old intranet to a new, useful enterprise intranet on SharePoint 2013. In this session you’ll learn:

    (1) To plan and govern an intranet. (2) The process and timeline for redesign. (3) Content management and publisher training Managing executive and stakeholder expectations

    Speaker TBD.


    PNM Resources (TBC)

  • 13:45 - 14:30

    How to Improve Your Digital Workplace Without Budget or Resources

    Learn how companies such as mega healthcare and pharmaceutical services company Mckesson, and others, launch and manage a digital workplace on a limited budget, with limited staff.


    Andy Zimmerman

  • 15:15 - 15:30

    Networking Break (catered)

    Meet and network with like-minded managers and executives over coffee and cookies; learn what others are doing and planning for their digital workplace.

  • 15:25 - 15:50

    Enhancing Enterprise Search: From “Sucks” to “Success”

    In most organizations, the search engine still sucks. But not at Merck.

    Learn how one of the biggest pharmaceutical companies in the world turned their search engine from the biggest focal point of user complaint (20-30 complaints per day), into one of its strengths (one or two complaints per month) for its user base of more than 70,000 users.

    In this session you will learn:

    (1) Best bet rules logic to improve results. (2) The evolution of search into an ‘intent engine’. (3) How to enhance the search ‘user experience’.


    Merck TBC

  • 15:50 - 16:15

    Our Headquarters Is The Intranet: The Intranet Gateway

    At the 2017 conference in New York City, we had an insider look at the digital workplace and intranet gateway of GoDaddy. Affectionately called The Planet, GoDaddy is so committed to their intranet home they collectively refer to it as their global “headquarters.”

    When used effectively the centrepiece of a digital workplace and internal communications hub is the intranet, and it includes many tools including a weekly newsletter and a complete employee social networking platform.

    In Atlanta, learn how one multinational uses the intranet as a hub of their internal communications strategy, and how it relates to other employee communications channels and tools.

  • 16:15 - 17:00

    Cisco’s Digital Employee Experience

    “Digital” is the latest buzzword, but what does working Digitally really mean to an Employee, especially in a large Enterprise?
    How will today’s Intranet evolve in the new Digital World? Is this mostly hype or is there something different about Digital?

    Mike Mitchell, Sr. Director for Employee Digital Services, has been exploring these questions within Cisco for the last year. Join him as he outlines Cisco’s digital goals, struggles and successes, and how Cisco’s intranet is evolving to capture the opportunities in the Digital space.

    Also learn how Cisco is supporting and addressing mobile users and employees with a mobile specific intranet, dozens of employee apps, and a single platform experience for all audiences.


    Mike Mitchell

  • 17:00 - 18:30

    Hosted Cocktail Reception

    Hosted Cocktail Reception – food, drink & merriment, hosted by Akumina. Akumina’s digital workplace software empowers enterprises and system integrators to create personalized, contextual and scalable digital experiences to any audience. Visit www.Akumina.com

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  • 09:00 - 09:45

    Integrating Podcasting & Multimedia with Internal Communications

    An in-depth case study look at how one of the top intranets on the planet, ConocoPhillips, and a winner of the Nielsen Norman Group ten best intranets of the year, uses and integrates podcasting and multimedia into their internal communications mix and strategy.

    At ConocoPhillips, a 2015 winner of the best intranet contest by the Nielsen Norman Group, the intranet or portal home page is the gateway to the umbrella digital workplace. The Fortune 500 giant undertook an intelligent redesign a year before, using SharePoint 2013, to ensure its place as a global energy company with more than 25,000 employee users. For years, ConocoPhillips has been using podcasting and multimedia, specifically for employees on the intranet, to increase employee engagement and enhance organizational communications.

    Approximately 13,000 ConocoPhillips employees worldwide listen to regular employee podcasts, with the average podcast receiving 2,000 to 3,000 listen (almost double what an average written news story garners).

    Learn how ConocoPhillips orchestrates and integrates employee podcasts and other multimedia, including employee videos, into the complete communications mix and the digital workplace.


    Ray Scippa

  • 09:45 - 10:30

    Managing content across the enterprise open-source

    Learn how global research and risk management solutions company LexixNexis manages enterprise content using a free using a free, open-source CMS. Using a customized deployment of Alfresco, LexisNexis Risk solutions demonstrates that not every intranet requires SharePoint or an expensive technology platform to manage the user experience and content used by thousands of employees everyday.


    Pfizer TBC

  • 10:30 - 10:45

    Networking Break

  • 11:15 - 12:00

    Google: Building Inclusive Intranet Narratives Through Collaborative Content Creation

    At the 2017 conference we learned how Google creates more inclusive content for employees, and fosters content creation, sharing, and knowledge inside the technology giant. Reena Jana is the Creative Lead for Business Inclusion, and specifically, guides Google’s strategy and creation of new forms of inclusive stories about and by Googlers through collaborative (social) tools. All of Google’s creative and content work is done in cloud-based Google docs and sheets (e.g., spreadsheets) and other tools with a variety of voices across the organization contributing in an open and organizationally flat process. All of Google’s discussions take place on video chat or in person with teams in white-boarding sessions.

    Reena will discuss their creative approach to develop new styles and platforms for discussing and showing how Google works to create accessible and useful products for everyone, and to ensure that all content is created with an inclusive lens (e.g., making sure it is truly collaborative and incorporate diverse teams and voices).

    “As an organization, we are developing best practices for more inclusive and constant collaboration, including in our content development process,” says Jana. “We build consensus with a wide variety of content stakeholders at all levels, to get a variety of voices to the table. It reflects our mission and company values, and that reveals itself in our content, both internally and what you see externally.”

    Reena will share Google’s style of creating internal content and how Google aims to always be transparent and open, with a reliance on “inclusion experts” to guide editorial and video, photography, and other content decisions, including all points of view and voices, to the table.

    “We eat our own dog food and only use our own tools (e.g, Google Docs, YouTube, etc.). We also are a culture of builders so we tend to use our own collaborative work on these tools to improve our collaborative products, too,” adds Jana.

    The session will demonstrate how Google’s efforts in inclusive collaboration leads to better content. Reena Jana will demonstrate discuss how to curate, compose and refine diverse, authentic narratives in collaborative, and intentionally inclusive ways.


    Google (TBC)

  • 12:30 - 13:00


    End of Conference Break before start of the Communications Leadership Exchange Conference


Mark Kashman


Google (TBC)

Google, Creative Lead, Business Inclusion

Jack Norton

Coca-Cola, Director, Enterprise Intranet

Toby Ward

Prescient Digital Media, Founder, Intranet Global Forum

Mike Mitchell

Cisco, Sr. Director, Employee Digital Services

Pfizer TBC

Pfizer, Senior Director, Global Internal Communications

Ray Scippa

ConocoPhillips, Director, Employee Communications

Merck TBC

Merck, Associate Director for Enterprise Search

Troy Campano

Liberty Mutual, Head of Product, Digital Services Architect

PNM Resources (TBC)

Bayer TBC

Bayer, U.S. Internal Communications

Comcast NBCUniversal (TBC)


Full Event

890 USD

Day 1 only

595 USD

Day 2 only

395 USD

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