Welcome and Overview
How do you harness today’s technology and artificial intelligence to support a massive Fortune 500 company? Liberty Mutual is using digital assistants.
Liberty Mutual, is an American diversified global insurer, and the fourth-largest property and casualty insurer in the US. It ranks 76th on the Fortune 100 list of largest corporations in the United States with over 50,000 employees in more than 900 locations throughout the world.
Over the last couple of years, Liberty has built and implemented a digital assistant that helps manage day-to-day tasks for employees by orchestrating and coordinating information from many disparate systems (HR, Request Management, Procurement, Security Requests, Asset Management, Expense Management, etc.). The digital assistant gathers information employees need to know, and the tasks they need to complete, into a central place.
During this 60-minute session, attendees will learn:
(1) About Liberty Mutual’s digital assistant / employee experience journey and how they use digital assistants internally to support thousands of employees.
(2) The benefits of a digital assistants and experience layers in the digital workplace.
(3) How other companies could leverage digital assistants to improve their digital workplace, employee mobile experience, and intranet.
Learn how Cox Communications designed and implemented internal social and collaboration into their newly launched enterprise-wide SharePoint intranet to start the company’s social/collaboration journey for 19k+ employees. Understand how enabling a personalized experience for employees to manage their flow of information allows for increased engagement and open two-way conversation and communication. Also learn how important search and content management is to digital workplace and the communications process, but also to the business case for securing funding for their new intranet.
Cox Communications is a broadband communications and entertainment company and third-largest U.S. cable company. Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
In this session you will learn: What social/collaboration means to you and your company; Developing use-cases to successfully implement and celebrate success; To create a communications collaboration team to cross promote and increase employee engagement; and how to partner with IT to ensure effective communications when launching additional applications and tools.
Meet and network with like-minded managers and executives over coffee and treats; learn what others are doing and planning for their digital workplace.
Tapestry, Inc. is an American multinational luxury fashion holding company based in New York City. Tapestry, Inc. owns three major brands: Coach, kate spade, and Stuart Weitzman. Tapestry has more than 20,000 employees with annual revenue exceeding US$6 billion per year.
Late last year, Tapestry began the process of planning and redesigning their intranet on a new platform that will be the gateway to the greater digital workplace for thousands of users.
Drawing on months of work and hard lessons, learn how Tapestry's digital workplace team planned and launched a new intranet over the course of 2019, launching just prior to the start of this year's conference.
Attendees will learn:
· Project drivers, planning, cost benefits, and measured savings
· Tapestry's digital workplace vision and how the intranet fits in
· The digital workplace properties and user considerations (corporate vs store employees, brand vs tapestry branding, etc.)
· Cultural approach and community building to support the new digital workplace
· The next phase and steps in the digital workplace roadmap
Presented by Dante Ragazzo, Sr. Director, Digital Workplace, Tapestry
How to clean up your company’s intranet (even if it feels like a black hole)
This presentation will provide a high-level overview of how GoDaddy cleaned up their existing intranet instance and implemented governance for its free-spirited, 8,000+ workforce worldwide. Key takeaways include:
·Why most companies have this problem
·How to rally the troops and gain buy-in
·How to assess your site’s content
·How to organize the site with the employee audience in mind
·How to keep it (mostly) clean
Shauna Fields has been working in communications and marketing for over 16 years. Today, she oversees internal communications for collaborative tools at GoDaddy, helping to steer tool selection, launch, and content strategies. She’s worked in organizations of 10 to 10,000 employees and enjoys strategizing for and leading any project that bridges digital tools, human communication, and change management. She shares her expertise on rethinking the employee user experience at intranetsarehard.com.
She lives in the Phoenix area with her husband, a fellow Sun Devil, three kids and lots of pets.
How do you create a successful digital workplace that drives employee engagement, enhances performance, and leads to significant business value? Regardless of the technologies you use, there are several specific qualities of exceptional digital workplaces that stand out as contributing factors to propel success and achieve results.
In this session, Rob Ryan, Director of Solutions Consulting at LumApps, will explain the 7 Traits of a Successful Digital Workplace. Including real-life examples and case studies, you will learn pitfalls to avoid and actionable strategies you can take home to your organization.
LumApps opens your enterprise communications to build lasting business relationships based on transparency, dialog and trust. LumApps works with organizations of all sizes and sectors to ensure business success through innovative digital cloud-based solutions. LumApps solutions support companies in their digital transformation and help build value through healthy work relationships. LumApps is a Google partner of the year award winner.
The free consulting portion of the conference! A panel of experts join the Chair Toby Ward for an open question and answer session with the audience.
The top conference intranet expert tackle your challenges, problems and questions; the experts offer solutions, advice, and free consulting.
The panel of experts discuss the social intranet in the digital workplace, challenges with content management and governance, and other leading topics.
Cotton On Group
As Australia’s largest global retailer, the Cotton On Group (the Group) credits its success over the past 28 years to having a genuine belief in its seven brands, its big ideas and the ability to bring them to life.
The Group’s Digital Communications team are the online storytellers of this global family, sharing the important business updates, news and content to their intranet.
As Australia’s largest global retailer, Cotton On is known for on trend apparel and lifestyle products for men, women, teenagers and children. It has 14,000+ stores in 18 countries and 22,000 team members.
People First: A Global, People Approach to Content & Engagement
Learn about Cotton On Group’s intranet evolutionary path to high adoption and engagement with a “People First” approach to designing, launching and managing its new intranet.
The Cotton On Group’s intranet, The Tomorrow, is used to engage, inspire, connect and motivate a global team.
One of the Group’s six values, People First, is the backbone of its intranet strategy which features team members across all artwork and content (no stock photography allowed!). This approach sees high engagement, evident through 50,000+ sessions per month.
Learn how COG uses dynamic content and tools to drive engagement including its own internal TV channel, internal messaging platform, a ride-sharing section, and the integration of Instagram and photos into intranet pages.
British Airways is a century old business with big ambitions for the next 100 years. But with an ambitious change programme and new, people-focused strategy and narrative, they needed to build a brand new, modern, mobile-first digital workplace - and fast. Hear how they did it.
British Airways (BA) is the flag carrier and the largest airline in the United Kingdom based on fleet size, with 45,000 employees and operations in 183 destinations. It is the third-biggest airlines group in the World.
Meet and network with like-minded managers and executives over coffee and cookies; learn what others are doing and planning for their digital workplace.
When Cigna moved from SharePoint to a new intranet platform late last year, IT was understandably concerned.
Why? Besides the obvious gargantuan effort to create a seamless transition for 74,000+ employees and 25,000+ contractors, we were moving out of the Microsoft world and into… the unknown.
That’s right. Despite being (and continuing to still be) a Microsoft shop, we decided to leave SharePoint and embark on a journey towards a truly social intranet.
Social isn’t regulated to the periphery at Cigna. It’s up front and immersive, from the global homepage all the way down to your personal feeds. But how do you completely change the way you do things and still maintain that buy-in… those connections… that certain je ne sais quoi (which is fancy for ‘I don’t know what’)? We were worried that we wouldn’t be able to maintain the robust social aspects that our coworkers had built up, and we had worked had to stimulate, over the past six years. If we left the SharePoint island for waters unknown in order to gain more social functions and then lost our social culture because we failed to roll it out properly… well, let’s just say that yours truly would be involuntarily looking for the next opportunity.
So how’d we do it? Guess you’ll have to show up to find out (here’s a hint – I still have a job).
Key lessons learned: * Stack the deck when it comes to launch day content. A ‘ringer’ in the crowd never hurts.
* Some people need to be pushed, others need to be reined in, and still others need to be set free.
* Success doesn’t come in the volume of kudos, but in the lack of hate mail.
Bluemine is IBM’s intranet application for fact-based insights about clients, competitors, and markets. The application’s mission is to put market intelligence data, tools, and proprietary analyses in the hands of employees so that they are empowered with the knowledge to grow the business.
A 2019 Intranet Design Annual award winner, Bluemine hosts more than 68,000 IT analyst reports from more that 25 different sources, data tools and proprietary intelligence reports that are produced by professionals within IBM. This is also a place where IBM employees come to follow market trends or top analysts, news, and discuss in open forums that centered around certain topics.
In this 25-minute session attendees will learn about:
* Creating and sustaining a knowledge management platform
* Engaging employees to use and share knowledge across the enterprise
* Supporting the knowledge management process by structuring content with metadata, supporting findability with search and search filters, and the importance of people and process
How do you keep an intranet alive and your team and clients engaged while thinking ahead to the next evolution of your intranet?
Coca-Cola is one of the best-known companies in the world, with more than 500 brands and 4,300 products worldwide and a history encompassing 133 years of refreshing consumers. Its intranet reaches 25,000 core internal associates in more than 100 countries, plus an increasing number of bottlers.
In this 30-minute presentation plus Q&A, you’ll get a live walk-through of Coca-Cola’s intranet and associated tools in the intranet space. You’ll hear stories from the heart of how the Coca-Cola’s digital workplace team juggles the need to keep the intranet fresh while also planning its next iteration. You will learn about recent enhancements to search, the team’s efforts to expand the site into additional audiences, and collaborations with content owners to keep page designs fresh and interesting. You’ll also take a peek into its content landscape and various taxonomies and hear about its efforts to lay the groundwork for a knowledge-focused ecosystem that extends beyond a basic intranet.
Since Coca-Cola is truly in the “thick of things,” your feedback will be welcome in making this session interactive.
Hosted Cocktail Reception – food, drink & merriment. Hosted by Workgrid, Interact, and Prescient Digital Media, The Intranet Experts.
Key Learnings From Day One
Gone are the days when business and technology strategies lived independently. Truly innovative companies are embracing the marriage of marketing / communications and technology not just in how we deliver services, but also in how we support the growth of our business. From internal communication to digital marketing, learn how this Odd Couple is working together to drive the growth of a billion-dollar, employee-owned business, and how they built an award-winning intranet.
This live case study will focus on the intranet redesign process, as well as crowd-source strategies for department integration, and avoiding potential roadblocks and pitfalls.
Learn how to set the tone for other departments to work together to positively impact the intranet, and the entire digital workplace.
* Identified areas where marketing and technology can work together to enhance the digital workplace
* Strategies to integrate your department, no matter your business size
* Understanding of roadblocks between IT and business owners, and strategies to avoid them before they become an issues
* The process and journey for a partnership approach to redesigning the intranet.
Learn how two very large organizations, a large, US-focused not-for-profit (The American Cancer Society), and a very large global, multinational defense and aerospace company (Lockheed Martin), use video and multimedia to engage tens-of-thousands of employees while aligning and supporting the corporate strategy.
This presentation will focus on strategies and tactics to drive engagement and improve the employee and customer experience through video communication channels.
Learn best practices from organizations who are effectively using employee, social and user-generated video content to engage employees and clients alike. Leave with innovative ideas to create videos that you can build into your communication strategy to educate, inform and engage your audience.
Whether you have the resources of an aerospace company or are operating on the shoestring budget of a non-profit, our presenters will show you insider information about how they have used videos across varying sectors to create impact and give you a look ahead at video communications in the future.
There’s a common proverb: The Cobbler’s Children Have No Shoes.
Companies often invest significant time and resources in developing their external brand and ensuring that their digital products provide a consistent customer experience.
At Duke Energy, we turned our attention internally during the redesign of our Intranet, focusing on the employee experience. Our goal was to provide employees and continent workers with a user-friendly, mobile-optimized, on-brand experience.
We’re continuing to enhance the employee experience through systematic user testing and integration of our newly-designed Design System. The Design System is a collection of design assets, code assets and standards used to create a unified experience across all of our digital products improving both the employee experience and the customer experience.
Learn how a complex Fortune 500 energy utility created an award-winning intranet through a structured redesign process that fulfills the need of both the business and employees. In this session you will learn about the intranet redesign:
* Process and Team Structure
* User Experience process
* Web Part Design & Development
* Launch & Post-launch
* Content Management Processes, Support & Governance
* Design System Integration
An in-depth case study look at how one of the top intranets on the planet, ConocoPhillips, and a winner of the Nielsen Norman Group ten best intranets of the year, uses and integrates storytelling with a mix of podcasting, multimedia, print and intranet into their internal communications mix.
At ConocoPhillips, a 2015 winner of the best intranet contest by the Nielsen Norman Group, the intranet or portal home page is the gateway to the umbrella digital workplace. The Fortune 500 giant undertook an intelligent redesign a year before, using SharePoint 2013, to ensure its place as a global energy company with more than 25,000 employee users. For years, ConocoPhillips has been using podcasting and multimedia, specifically for employees on the intranet, to increase employee engagement and enhance organizational communications.
Approximately 13,000 ConocoPhillips employees worldwide listen to regular employee podcasts, with the average podcast receiving 2,000 to 3,000 listen (almost double what an average written news story garners).
Learn how ConocoPhillips orchestrates and integrates storytelling with employee podcasts and other multimedia, including print and employee videos, across digital workplace.
Half-Day Workshop: Intranet Planning & Governance with Conference Chair Toby Ward.
Toby will use and apply his 20+ years of working on intranets, with loads of case study examples, to demonstrate how to effectively plan and govern an enterprise intranet (redesigned intranet).
Learn how to develop a strategy and strategic plan, and phased road map over time. The workshop will also examine different management and governance models and how to develop and maintain roles and responsibilities for all managers and contributors.
The workshop will also cover:
* Who should own the intranet
* Governing content creation and deletion
* Managing by committee
* Policy creation
* Creating and maintaining a decentralized content publishers model
End of Conference Break before start of the Communications Leadership Exchange Conference