Welcome and Overview
Coca-Cola’s internal ecosystem is brimming with websites, collaboration options, and digital tools, but no one’s told the simple story of how they should all fit together. Learn about our developing framework for analyzing the purpose, dimensions, and value of our myriad content channels to ensure a more streamlined employee experience.
Presented by: Ami Hermes, Coca-Cola's Head of Marketing and Digital Services.
How do you harness today’s technology and artificial intelligence to support a massive Fortune 500 company? Liberty Mutual is using digital assistants.
Liberty Mutual, is an American diversified global insurer, and the fourth-largest property and casualty insurer in the US. It ranks 76th on the Fortune 100 list of largest corporations in the United States with over 50,000 employees in more than 900 locations throughout the world.
Over the last couple of years, Liberty has built and implemented a digital assistant that helps manage day-to-day tasks for employees by orchestrating and coordinating information from many disparate systems (HR, Request Management, Procurement, Security Requests, Asset Management, Expense Management, etc.). The digital assistant gathers information employees need to know, and the tasks they need to complete, into a central place.
During this 45-minute session, attendees will learn:
(1) About Liberty Mutual’s digital assistant journey and how they use digital assistants internally to support thousands of employees. (2) The benefits of a digital assistant in the digital workplace. (3) How other companies could leverage digital assistants to improve their digital workplace, employee mobile experience, and intranet.
Meet and network with like-minded managers and executives over coffee and treats; learn what others are doing and planning for their digital workplace.
Learn how Genuine Parts Company’s U.S. Automotive Parts Group (NAPA AUTO PARTS) designed a consumer-grade intranet / extranet experience for approximately 22,000 active users.
NAPA uses a combination of digital workplace tools including a multi-targeted e-newsletter and a sophisticated intranet / extranet using SharePoint 2016 to ensure stakeholders have streamlined corporate and operational communication channels, stay informed about programs and roll-outs, and feel engaged and comfortable with change.
Genuine Parts Company (GPC), founded in 1928, is a Fortune 500 service company engaged in the distribution of automotive replacement parts, industrial replacement parts, office products and electrical/electronic materials. In the U.S., NAPA now includes 58 distribution centers, 16,000 NAPA AutoCare Centers, and more than 6,000 independently-owned and company-owned NAPA AUTO PARTS stores.
In this session you will hear best practices for:
- Applying consumer-grade design principles and templates for an employee audience.
- Managing content across multiple tools and audiences in a highly decentralized, distributed workplace.
- Using analytics and user feedback to create a business case for ongoing investment in your Intranet
- Partnering with IT and using agile methodology to develop and sustain your Intranet roadmap
Now that our intranet is live, our work is done,” said no one ever. Truthfully, the intranet never ends. You're never finished. It's been termed "use & adoption" in the face of good change management, but where do you go from there? The on-premises world offers a lot of freedom, the kind that both benefits and can cause issue. The cloud opens up almost endless potential, and you have to sign off on it and get there; maybe you start there on day one. Or, maybe you combine the best of both and morph over time.
This Microsoft keynote will showcase how they eat their own dogfood, and focus on the realities of where your intranet can start – most like it's already started – and then where you go from there. We'll discuss best practices, benefits and “gotchas” – with a highlight on modern, mobile and intelligent experiences. The insights in this keynote will set you up for the success of never finishing!
Learn how Microsoft uses and manages all their various digital workplace tools and technologies with their own employees, and what the future holds for these technologies and other innovations.
Presented by: Mark Kashman
Mark is a Senior Product Manager on the SharePoint team focused primarily on SharePoint Online, the mobile and intelligent intranet, and Office 365. He has worked at Microsoft since 2000. He started working with SharePoint building a digital asset management (DAM) solution built on top of SharePoint 2007 (IMM, the Interactive Media Manager) before moving to the SharePoint team. He lives in the Sammamish, WA area and enjoys time with his children, kayaking, hiking, soccer and quiet-bird-chirping moments for reading and writing books - when not playing that darned addictive Bejeweled.
A few conference intranet experts join Toby Ward & Michael Rudnick for an open session with the audience.
The top conference intranet experts, including Dot Metas, VP, HR Technology at Lincoln Financial Group, join Toby and Michael to field problems, challenges, and questions; the experts offer solutions, advice, and free consulting.
The panel of experts discuss the social intranet in the digital workplace, challenges with content management and governance, and field audience questions on problems and challenges from the audience.
It’s an open Q&A — or what we like to call the ‘free consulting’ portion of the conference!
Learn how Capital Power addressed several major challenges as they redesigned their Intranet in SharePoint 365 with a small team and limited budget. Learn their process from project kick-off to intranet launch and how they built an intranet to not only meet employees' needs, increase engagement and ensure its sustainability, but also win a coveted Nielsen Norman Top 10 Intranets global award. Capital Power is a growth-oriented power generation company that develops, acquires, owns and operates power generation facilities using a variety of energy sources. They own approximately 4,500 megawatts of power generation capacity at 24 facilities and are headquartered in Edmonton, Alberta, Canada. In this session, you will learn: The importance of using data and analytics to shape your intranet An approach to designing with employees in mind to create an employee-centric intranet How to plan successful governance How to gain employee buy-in and remove barriers to adoption
How the largest retailer in Canada disrupted their workplace, while creating a digital workplace that drove digital transformation, employee productivity, and employee engagement.
Loblaw's is Canada's largest employer with 200,000 employees. Their successful digital workplace integrates social, mobile, analytics and cloud in intelligent context that is tailored to the role and responsibilities of employees. Workplace outcomes focus on driving the maximum increase in employee efficiency, performance and innovation. But what does the future look like?
Join us in this interactive session to find out what it takes to make the leap into the future of colleague experience.
Key learnings of this presentation will include:
* Benefits of a digital workplace
* Personalization as a driver of adoption
* The intranet as the starting point for the entire digital workplace
* Real-world governance
* Mobile as a driver of productivity and customer service
* Using a centralized team with ability to manage different divisions and content easily
Meet and network with like-minded managers and executives over coffee and cookies; learn what others are doing and planning for their digital workplace.
Learn how a leading Fortune 500 bank is using artificial intelligence (AI) and chatbots to enhance the employee experience at Wells Fargo. Wells Fargo & Company is an American international banking and financial services holding company headquartered in San Francisco, with more than 268,000 employees, and annual revenue of more than US$88 billion. Learn how Wells Fargo uses a digital assistant chatbot, EVA, to drive annual savings of $3.5 million in employee self-service. EVA is an intelligent chatbot that not only answers employee questions, but also takes action.
Learn how LexisNexis manages enterprise content, and a significant base of distributed publishers across a large, global enterprise, using a free, open-source content management system, Alfresco.
Learn how Cox Communications designed and implemented internal social and collaboration into their newly launched enterprise-wide SharePoint intranet to start the company’s social/collaboration journey for 19k+ employees. Understand how enabling a personalized experience for employees to manage their flow of information allows for increased engagement and open two-way conversation and communication. Also learn how important search and content management is to digital workplace and the communications process, but also to the business case for securing funding for their new intranet.
Cox Communications is a broadband communications and entertainment company and third-largest U.S. cable company. Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
In this session you will learn: What social/collaboration means to you and your company; Developing use-cases to successfully implement and celebrate success; To create a communications collaboration team to cross promote and increase employee engagement; and how to partner with IT to ensure effective communications when launching additional applications and tools.
Hosted Cocktail Reception – food, drink & merriment, hosted by Akumina. Akumina’s digital workplace software empowers enterprises and system integrators to create personalized, contextual and scalable digital experiences to any audience. Visit www.Akumina.com
Key Learnings From Day One
An in-depth case study look at how one of the top intranets on the planet, ConocoPhillips, and a winner of the Nielsen Norman Group ten best intranets of the year, uses and integrates podcasting and multimedia into their internal communications mix and strategy.
At ConocoPhillips, a 2015 winner of the best intranet contest by the Nielsen Norman Group, the intranet or portal home page is the gateway to the umbrella digital workplace. The Fortune 500 giant undertook an intelligent redesign a year before, using SharePoint 2013, to ensure its place as a global energy company with more than 25,000 employee users. For years, ConocoPhillips has been using podcasting and multimedia, specifically for employees on the intranet, to increase employee engagement and enhance organizational communications.
Approximately 13,000 ConocoPhillips employees worldwide listen to regular employee podcasts, with the average podcast receiving 2,000 to 3,000 listen (almost double what an average written news story garners).
Learn how ConocoPhillips orchestrates and integrates employee podcasts and other multimedia, including employee videos, into the complete communications mix and the digital workplace.
Learn how two very large organizations, a large, US-focused not-for-profit (The American Cancer Society), and a very large global, multinational defense and aerospace company (Lockheed Martin), use video and multimedia to engage tens-of-thousands of employees while aligning and supporting the corporate strategy.
This presentation will focus on strategies and tactics to drive engagement and improve the employee and customer experience through video communication channels.
Learn best practices from organizations who are effectively using employee, social and user-generated video content to engage employees and clients alike. Leave with innovative ideas to create videos that you can build into your communication strategy to educate, inform and engage your audience.
Whether you have the resources of an aerospace company or are operating on the shoestring budget of a non-profit, our presenters will show you insider information about how they have used videos across varying sectors to create impact and give you a look ahead at video communications in the future.
Learn how ASG Technologies, and some of their clients, use digital 'workspaces' to help their staff overcome the challenge of making use of the exponentially increasing amount of information available to them (from shared drives, applications, social tools, etc.). These new digital workspaces – an evolution from the portals of the past – enable workers to connect with any data source, on any device, at any time from any location allowing them to find the insights and participate in the processes that drive organizational success.
ASG provides enterprises with solutions for information access, management and control for Fortune 500 and other global customers. ASG is a global provider of technology solutions with more than 1,000 employees supporting thousands of enterprise customers around the world.
In this session, Michael Collins, Global Vice President, Workspaces, will introduce how these new digital workspaces: allow employees to work on the device they desire, when they’re available, where they’re available to use the content available to create business insights and drive decisions faster and with better outcomes; provide centralized administration and control, so organizations can assure compliance with regulations and corporate governance rules; and leverage easily built widgets to connect to applications and content sources to get just the information they need into the workspace they have defined.
Coca-Cola offers some of the biggest brands on Earth. It operating in more than 200 countries, with thousands of associates across the globe.
Join three senior communications managers on a deep-dive tour of the main Coca-Cola intranet and one of its key knowledge-sharing platforms for a functional audience. You’ll see how Coke drives and promotes work life information for associates as well as function-specific content for the globally dispersed but tightly integrated Growth community.
End of Conference Break before start of the Communications Leadership Exchange Conference