Event Schedule

  • 08:45 - 09:00

    Welcome and Overview

    Welcome and Overview


    Toby Ward

  • 09:00 - 10:00

    Digital Strategy in Coca-Cola’s Enterprise Environment

    Coca-Cola’s internal ecosystem is brimming with websites, collaboration options, and digital tools, but no one’s told the simple story of how they should all fit together. Learn about our developing framework for analyzing the purpose, dimensions, and value of our myriad content channels to ensure a more streamlined employee experience.

    Presented by: Ami Hermes, Coca-Cola's Head of Marketing and Digital Services.


    Amy Hernandez

  • 10:00 - 10:45

    Digital Workplace Assistants: How Liberty Mutual Uses Digital Assistants to Support 50,000 Employees

    How do you harness today’s technology and artificial intelligence to support a massive Fortune 500 company? Liberty Mutual is using digital assistants.

    Liberty Mutual, is an American diversified global insurer, and the fourth-largest property and casualty insurer in the US. It ranks 76th on the Fortune 100 list of largest corporations in the United States with over 50,000 employees in more than 900 locations throughout the world.

    Over the last couple of years, Liberty has built and implemented a digital assistant that helps manage day-to-day tasks for employees by orchestrating and coordinating information from many disparate systems (HR, Request Management, Procurement, Security Requests, Asset Management, Expense Management, etc.). The digital assistant gathers information employees need to know, and the tasks they need to complete, into a central place.

    During this 45-minute session, attendees will learn:

    (1) About Liberty Mutual’s digital assistant journey and how they use digital assistants internally to support thousands of employees. (2) The benefits of a digital assistant in the digital workplace. (3) How other companies could leverage digital assistants to improve their digital workplace, employee mobile experience, and intranet.


    Brett Caldon

    Private: Troy Campano

  • 10:45 - 11:00

    Networking Break (Catered)

    Meet and network with like-minded managers and executives over coffee and treats; learn what others are doing and planning for their digital workplace.

  • 11:00 - 11:45

    Creating a Digital Workplace Center of Expertise

    Learn how Tapestry, parent company of Coach, Kate Spade, etc., created a Center of Expertise (Excellence) for not just the intranet but the entire digital workplace. Tapestry, Inc. is an American multinational luxury fashion holding company based in New York City. Tapestry, Inc. owns three major brands: Coach New York, Kate Spade New York, and Stuart Weitzman. Tapestry has more than 17,000 employees with annual revenue exceeding US$2.4 billion per year.


    Dante Ragazzo

  • 12:15 - 13:00

    Networking Lunch (catered)

  • 11:30 - 12:15

    An Examination of the General Motors Digital Workplace

    General Motors Company, commonly referred to as GM, is an American multinational corporation headquartered in Detroit that designs, manufactures, markets, and distributes vehicles and vehicle parts, and sells financial services. With global headquarters in Detroit's Renaissance Center, GM manufactures cars and trucks in 35 countries, with more than 180,000 employees.


    Kerry Christopher

  • 13:00 - 13:45

    The Digital Workplace Expert Panel

    A few conference intranet experts join Toby Ward & Michael Rudnick for an open session with the audience.

    The top conference intranet experts, including Dot Metas, VP, HR Technology at Lincoln Financial Group, join Toby and Michael to field problems, challenges, and questions; the experts offer solutions, advice, and free consulting.

    The panel of experts discuss the social intranet in the digital workplace, challenges with content management and governance, and field audience questions on problems and challenges from the audience.

    It’s an open Q&A — or what we like to call the ‘free consulting’ portion of the conference!


    Toby Ward

  • 13:45 - 14:30

    The Modern Intranet from 'Start' to 'Never Finished'

    Now that our intranet is live, our work is done,” said no one ever. Truthfully, the intranet never ends. You're never finished. It's been termed "use & adoption" in the face of good change management, but where do you go from there? The on-premises world offers a lot of freedom, the kind that both benefits and can cause issue. The cloud opens up almost endless potential, and you have to sign off on it and get there; maybe you start there on day one. Or, maybe you combine the best of both and morph over time.

    This Microsoft keynote will showcase how they eat their own dogfood, and focus on the realities of where your intranet can start – most like it's already started – and then where you go from there. We'll discuss best practices, benefits and “gotchas” – with a highlight on modern, mobile and intelligent experiences. The insights in this keynote will set you up for the success of never finishing!

    Learn how Microsoft uses and manages all their various digital workplace tools and technologies with their own employees, and what the future holds for these technologies and other innovations.

    Presented by: Microsoft


    To be confirmed

  • 14:30 - 15:15

    Digital Workplace Transformation for 200,000

    How the largest retailer in Canada disrupted their workplace, while creating a digital workplace that drove digital transformation, employee productivity, and employee engagement.

  • 15:15 - 15:25

    Networking Break (catered)

    Meet and network with like-minded managers and executives over coffee and cookies; learn what others are doing and planning for their digital workplace.

  • 15:25 - 15:50

    Overcoming Intranet Challenges - Fixing The Biggest Problems

    Conference chair Toby Ward examines some of the biggest intranet problems, and identifies the solutions, to big challenges including: governance, lack of funding, bad content, and some of your issues, highlighted in the pre-conference survey.

    Toby looks at ways to help secure funding, develop a thorough governance model, and deliver more consistent, reliable content across the enterprise.


    Toby Ward

  • 15:50 - 16:15

    Managing Content & Publishers Using An Open Source CMS

    Learn how this large multinational manages enterprise content, and a significant base of distributed publishers across a large, global enterprise, using an, open-source content management system.


    Private: To be confirmed

  • 16:15 - 17:00

    User Experience Design for the New Digital Workplace

    Learn how Cox Communications designed and implemented internal social and collaboration into their newly launched enterprise-wide SharePoint intranet to start the company’s social/collaboration journey for 19k+ employees. Understand how enabling a personalized experience for employees to manage their flow of information allows for increased engagement and open two-way conversation and communication. Also learn how important search and content management is to digital workplace and the communications process, but also to the business case for securing funding for their new intranet.

    Cox Communications is a broadband communications and entertainment company and third-largest U.S. cable company. Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.

    In this session you will learn: What social/collaboration means to you and your company; Developing use-cases to successfully implement and celebrate success; To create a communications collaboration team to cross promote and increase employee engagement; and how to partner with IT to ensure effective communications when launching additional applications and tools.


    Chris Harrer

  • 17:00 - 18:30

    Hosted Cocktail Reception

    Hosted Cocktail Reception – food, drink & merriment, hosted by Akumina, and Igloo Software.

    Akumina’s digital workplace software empowers enterprises and system integrators to create personalized, contextual and scalable digital experiences to any audience. Visit www.Akumina.com

    Igloo is a leading provider of digital workplace solutions, helping companies design and build inspiring digital destinations. Visit www.IglooSoftware.com

  • -

  • 08:45 - 09:00

    Key Learnings From Day One

    Key Learnings From Day One

  • 09:00 - 09:45

    Integrating Podcasting & Multimedia to Create Compelling Communications

    An in-depth case study look at how one of the top intranets on the planet, ConocoPhillips, and a winner of the Nielsen Norman Group ten best intranets of the year, uses and integrates podcasting and multimedia into their internal communications mix and strategy.

    At ConocoPhillips, a 2015 winner of the best intranet contest by the Nielsen Norman Group, the intranet or portal home page is the gateway to the umbrella digital workplace. The Fortune 500 giant undertook an intelligent redesign a year before, using SharePoint 2013, to ensure its place as a global energy company with more than 25,000 employee users. For years, ConocoPhillips has been using podcasting and multimedia, specifically for employees on the intranet, to increase employee engagement and enhance organizational communications.

    Approximately 13,000 ConocoPhillips employees worldwide listen to regular employee podcasts, with the average podcast receiving 2,000 to 3,000 listen (almost double what an average written news story garners).

    Learn how ConocoPhillips orchestrates and integrates employee podcasts and other multimedia, including employee videos, into the complete communications mix and the digital workplace.


    Private: Ray Scippa

  • 09:45 - 10:30

    Digital Workplace Video: Strategies To Advance Company Goals Through Video

    Learn how two very large organizations, a large, US-focused not-for-profit (The American Cancer Society), and a very large global, multinational defense and aerospace company (Lockheed Martin), use video and multimedia to engage tens-of-thousands of employees while aligning and supporting the corporate strategy.

    This presentation will focus on strategies and tactics to drive engagement and improve the employee and customer experience through video communication channels.

    Learn best practices from organizations who are effectively using employee, social and user-generated video content to engage employees and clients alike. Leave with innovative ideas to create videos that you can build into your communication strategy to educate, inform and engage your audience. 

    Whether you have the resources of an aerospace company or are operating on the shoestring budget of a non-profit, our presenters will show you insider information about how they have used videos across varying sectors to create impact and give you a look ahead at video communications in the future.


    Gentry Edwards

    JoEllen Saeli-Lane

  • 10:30 - 10:45

    Networking Break (catered)

  • 10:45 - 11:30

    Overcoming Information Overload in a Dispersed Digital Workplace

    Learn how one global enterprise uses several combined technology platforms to manage enterprise content and knowledge across all of their offices and locations.

  • 11:30 - 12:10

    Creating More Inclusive Content for Intranets: How Google Foster's Content

    Google is one of the biggest brands, and most knowledge intensive enterprise's on Earth. Google has 90,000 employees in 70 offices across 50 countries. Learn how Google manages content across the enterprise, and empowers employees to create and share their own content across all boundaries.

    Join three senior communications managers on a deep-dive tour of the main Coca-Cola intranet and one of its key knowledge-sharing platforms for a functional audience. You’ll see how Coke drives and promotes work life information for associates as well as function-specific content for the globally dispersed but tightly integrated Growth community.


    Private: To be confirmed

  • 12:10 - 12:30


    End of Conference Break before start of the Communications Leadership Exchange Conference

  • -


Gentry Edwards

Visual Communications Manager at Lockheed Martin

Brett Caldon

Liberty Mutual, Senior Director, Software Innovations

Chris Harrer

Director, Internal Communications, Cox Communications

To be confirmed

Senior Product Manager, Microsoft

Kerry Christopher

Director, Internal Communications, GM

GoDaddy TBC

GoDaddy, Director, Internal Communications

Ray Scippa

Director, Employee Communications, ConocoPhillips

Dante Ragazzo

Director, Digital Workplace, Tapesty (CoacH)

JoEllen Saeli-Lane

Vice President, Organizational Communications, of the American Cancer Society

Amy Hernandez

Global Content Lead, Coca-Cola

Toby Ward

Prescient Digital Media, Founder, Intranet Global Forum


Full Event

990 USD

Day 1 only

690 USD

Day 2 only

470 USD

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  • New York City, NY