Global Conference for Intranet Executives, Managers and Contributors

Digital Workplace & Intranet Global Forum

Digital Workplace & Intranet Global

Watch a replay of North America’s leading conference dedicated to intranets and the digital workplace with a specialized focus on the design, governance and management of enterprise intranets and social intranets. See leading intranet case studies and presentations on intranet design, planning, governance and more from Bayer, Comcast, Coca-Cola, Cox Communications, ConocoPhillips, Duke Energy, IBM, Liberty Mutual, Microsoft and more.

08:45 - 09:00 AM PDT

Welcome and Overview

Toby Ward, Conference Chair; Prescient Digital Media

09:00 - 10:00 AM

How to keep an award-winning intranet fresh post-launch

Jamie Stokes, Digital Communications, Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, Cox proudly serves six and a half million homes and businesses across 18 states. Cox is dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

In this presentation, Jamie Stokes will share the unique features of Cox's intranet and share her innovative approaches for how to sustain a large enterprise intranet with employees spread across the country:

  • How do you use analytics to keep content engaging?
  • How do keep search clean and relevant?
  • How do you continue to building new engagement features?

Jamie manages all digital channels for internal communications across the company including enterprise portal, video production, live streaming and mass communications messaging. She helped spearhead the redesign of Cox’s enterprise-wide social intranet including a fully integrated HR system tying together SharePoint Online, PeopleSoft and Oracle into one seamless user experience.

10:00 - 10:45 AM

The changing landscape of employee engagement in the post Covid-19 world

Chris Harrer, Comcast; Beth Gleba, BCD Travel; Kirsten Culbertson, Comcast

Comcast Logo

With Covid-19 changing the landscape of communications, employee engagement and how we all work, an expert panel representing Comcast, Cox, and BCD Travel will take a look at our communications channels, effectiveness, and how that's changed our approach with how we are communicating now and any adjustments required to meet the needs of our employees in this new WFH/hybrid work environment.


Moderated by:

  • Christopher Harrer, Executive Director, Internal Communications – Digital, Comcast


  • Kirsten Culbertson (Comcast)
  • Beth Gleba (BCD Travel)
  • Jamie Stokes (Cox Communications)

Comcast Corporation is an American telecommunications conglomerate with nearly 200,000 employees. It is the second-largest broadcasting and cable television company in the world by revenue, the largest pay-TV company, the largest cable TV company and largest home Internet service provider in the United States, and the nation's third-largest home telephone service provider.

BCD Travel is a provider of global corporate travel management. Headquartered in Utrecht, Netherlands, operates in 109 countries, with US$27.5 billion in total sales 2019 and a combined worldwide workforce of almost 15,000 employees.

Cox Communications is an American company that provides digital cable television, telecommunications and Home Automation services in the United States. It is the third-largest cable television provider in the United States with more than 20,000 employees, serving more than 6.2 million customers

10:45 - 11:00 AM

Networking Break

Meet and network with like-minded managers and executives over coffee and treats; learn what others are doing and planning for their digital workplace.

11:00 - 11:30 AM

The New Loop: The Heart of Our Digital Workplace

Laurel Dzneladze, Senior Customer Success Manager, Microsoft

At Microsoft, since Satya Nadella became CEO four years ago, culture has been a top priority. This presentation will showcase how Microsoft technology has enabled and accelerated our culture from a ‘know-it-all’ to a ‘learn-it-all’ and key actions you can take to enable culture transformation through technology at your organization. See how Microsoft uses their own solutions for their enterprise intranet, MSW, the hub of the digital workplace for 150,000 employees, and how it integrates social collaboration tools such as Yammer, Teams, Delve and others.

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services. It’s flagship product, Office 365, is dominating the content and intranet services solution category.

11:30 - 12:15 PM

Taking Internal External and Creating Employee Ambassadors

Amy Miller, Communications Manager, Bayer

Bayer Logo

Bayer Corporation (also known as Bayer USA) is the American subsidiary of Bayer AG with 40 fully consolidated subsidiary companies located in 19 different states. With 20,000 employees in the US alone, Bayer dedicates a lot of time and resources to internal communications – but also encourages employees to be ambassadors by sharing internal content externally via social media platforms.

This key session for communicators provides an inside look at a very innovative digital workplace:

  • Get an overview of the BayerNet App, an Intranet App that allows for sharing of certain content on employees’ personal social channels.
  • Learn this internal app helps boost its external reputation.
  • Hear about BayerScapes, Bayer’s blog written by employees, one of the main drivers of sharable content.
  • See a live tour of their enterprise intranet, BayerNet – the hub of their digital workplace.

Bayer is a global enterprise with core competencies in the life science fields of health care and nutrition. Its products and services are designed to benefit people by supporting efforts to overcome the major challenges presented by a growing and aging global population. At the same time, the Group aims to increase its earning power and create value through innovation and growth. Bayer is committed to the principles of sustainable development, and the Bayer brand stands for trust, reliability and quality throughout the world. In fiscal 2019, the Bayer Group had:

  • 104,000 people employees
  • Sales of 43.5 billion euros
  • Capital expenditures of 2.9 billion euros
  • R&D expenses to 5.3 billion euros

Bayer’s presence in the U.S. dates back to the mid-19th century as a chemical company making dyes in Albany, NY. Today, Bayer employs approximately 20,000 people in the U.S. within Pharmaceuticals, Consumer Health, Crop Science and Corporate.

12:30 - 1:00 PM

Networking Lunch: How to Connect All Your Employees with a Digital Workplace- 8 Best Practices

Sarah O'Meara, Implementation Consultant at LumApps

Lumapps Logo

Many companies struggle to connect all their employees. It can be difficult for headquarters to engage with remote employees, and for employees in the field to access resources and information coming from the main office. In addition, different time zones and language barriers can create silos and inconsistent processes across widespread organizations. For optimal engagement and productivity, employees should be able to access resources and exchange directly with their peers from any location, language, or device.

Join Sarah O'Meara, Implementation Consultant at LumApps— recognized as a Leader in The Forrester Wave™: Intranet Platforms, Q2 2020 —for current challenges and eight best practices to connect all your employees with a Digital Workplace

LumApps is a Google partner of the year award winner.

1:00 - 1:45 PM

The Digital Workplace Expert Panel – Free Consulting for the Audience

Top intranet experts join Toby Ward, Ted Hopton (Lumapps), Eileen Daly (Guardian Life), Kimm Fromm Foster (Farm Credit Bank) and Spencer Mains (ESA) to field your questions and challenges: the experts offer solutions, advice, and free consulting to help you overcome your biggest challenges.

  • How to win more funding?
  • How to generate more news and content for the intranet?
  • How do you increase traffic to the home page?

Our experts will give you their expert advice and tips for implementing in your organization.

1:45 - 2:30 PM

From Necessary to Lifesaving: How our Digital Channels Saved Lives During COVID-19

Jen McKeown, Director, Marketing Communications, Avera Health

Avera Health is a regional health system based in Sioux Falls, S.D., comprising more than 300 locations, 100 communities, and 16,000 employees throughout South Dakota, Minnesota, Iowa, Nebraska and North Dakota. Avera serves a geographical footprint of more than 72,000 square miles and 86 counties, and a population of nearly 1 million. Avera Health includes Avera Medical Group, which is composed of physicians and advanced practice providers who serve patients at nearly 200 secure locations across the five-state region. The name Avera is derived from a Latin term meaning “to be well.”

In December, 2019, the Avera Communications team was asked to help create a small communication for Avera Health physicians about a new virus that sounded a lot like the name of a beer. By March, the team was producing multiple daily crisis communications about COVID-19 that were essential to helping Avera’s clinicians diagnose and treat this new virus. Jen McKeown, Director of Communications and Patient Education, will share lessons learned and show how digital communications channels saved lives.

2:30 – 3:15 PM

Launching A New Intranet During COVID: Crisis Communications & Lessons Learned

Ray Scippa, Director, Communications, ConocoPhillips

ConocoPhillips Logo

An in-depth case study look at how one of the top intranets on the planet, ConocoPhillips, and a winner of the Nielsen Norman Group ten best intranets of the year.

At ConocoPhillips, the intranet or portal home page is the gateway to the umbrella digital workplace. During COVID, it completely redesigned, remade and relaunched their new intranet, using SharePoint Online as the new home for their digital workplace for 12,000 employees worldwide.

Learn how this Fortune 500:

  • Upgraded their intranet on a flexible and scalable platform that allows for the localization of content across 15 different company locations worldwide.
  • Built-in systemic governance allowing the new intranet to stay organized over time and reflect familiar features of past iterations; all through a responsive approach that’s accessible from any device.
  • Worked with two different technology partners and the lessons learned (and disadvantages of juggling multiple partners)
  • Managed and fought back scope creep and changing requirements
  • To overcome SharePoints lacking analytics, developed a new analytics systems  using Google Analytics and Google Data Studio
  • Watch the live tour of the new intranet focusing primarily on the features that have had the most positive impact for both publishers and end users

3:15 - 3:30 PM

Networking Break

Meet and network with like-minded managers and executives over coffee and cookies; learn what others are doing and planning for their digital workplace.

3:30 - 4:00 PM

Let's chat about Chatbots: Supporting employees in the new digital workplace

Beth White, CEO and Chief Bot, MeBeBot

Deborah Smith, SVP of Human Resources, E2open

Chatbots are the new "help desk," providing automated answers to your employees' FAQ for IT, Human Resources and Operations...anytime from anywhere (using both mobile and computer devices). By embedding chatbots in collaboration tools (like Microsoft Teams, SharePoint, or Slack), you can drive efficiencies and improve productivity, saving you valuable time and money. Join us as we discuss how E2open (a global leader in supply chain SaaS software) uses MeBeBot's AI Chatbot to support their M&A growth by answering their global employee FAQ for IT and HR to support their Digital Workplace.

Supporting Case Study:

4:00 - 4:30 PM

Intranet Information Architecture: Designing a Content Landscape in SharePoint Modern

Amy Hernandez, Global Content Lead, Digital Workplace, The Coca-Cola Company

The Coca-Cola Company (NYSE: KO) is a total beverage company with products sold in more than 200 countries and territories. The company’s purpose is to refresh the world and make a difference. Coca-Cola sells multiple billion-dollar brands across several beverage categories worldwide, including sparkling soft drinks; hydration, sports, coffee and tea; and nutrition, juice, dairy and plant-based beverages. Together with its bottling partners, it employs more than 700,000 people, helping bring economic opportunity to local communities worldwide.

Recently Coca-Cola revamped and redesigned their intranet and moved it to SharePoint Online. Learn about Coca-Cola’s journey to SharePoint Modern as it relaunched its intranet ecosystem this year.


  • See how Coca-Cola revamped its IA to make use of SharePoint Modern’s hub capability, flat architecture, global app bar,
  • Learn about the Coca-Cola intranet's content personalization and targeting capabilities.
  • Get a live walk-through of the live Coca-Cola intranet!

Coca-Cola's portfolio of brands includes Coke, Sprite, Fanta and other sparkling soft drinks. Our hydration, sports, coffee and tea brands include Dasani, smartwater, vitaminwater, Topo Chico, Powerade, Costa, Georgia, Gold Peak, Honest and Ayataka. Our nutrition, juice, dairy and plant-based beverage brands include Minute Maid, Simply, innocent, Del Valle, fairlife and AdeS.

08:45 - 09:00 AM

Key Learnings From Day One

Toby Ward, Prescient Digital Media

09:00 - 09:45 AM

Content, Communications & Migration: Content, People & Process for a New Enterprise Intranet

Jessica Brubaker, Director, Business Driver Communications, McDonald’s USA

A new intranet doesn't happen overnight, and a great intranet takes years. With 25 years of content to review, update, delete or migrate, the move to a new enterprise intranet at McDonald's took many months of planning, hard work, training, and hand-holding.

Learn how the World's most famous restaurant chain tackled the content and migration challenge for a new enterprise intranet, and how McDonald's continues to manage the process, while shooting for the future.

In this 45-minute session, you will learn:

  • Intranet content planning, team-building and change management
  • Constructing and managing a dispersed, decentralized content management team
  • Content auditing, cleaning and migration planning, tips and tricks

McDonald's is the world's largest restaurant chain by revenue and employees, serving over 69 million customers at 38,000 outlets with more than 200,000 employees.

09:45 - 10:30 AM

The Philips Digital Workplace: Redefining Our Internal Communications Channels

Dennis Agusi, Director, Communications Channels, Philips


In this session we will share different trends and how they influence the future of our internal comms channels landscape:

  • What does this mean for the intranet, Yammer and other internal comms channels?
  • What should we prepare ourselves for? And which capabilities do you need to build and how does this impact your team?
  • We will share an overview of how we see the future and how we plan to move forward to it.

Philips N.V. (literally Royal Philips, commonly shortened to Philips) is a Dutch multinational conglomerate corporation with more than 80,000 employees across the globe. Philips is organized into three main divisions: Personal Health (formerly Philips Consumer Electronics and Philips Domestic Appliances and Personal Care), Connected Care, and Diagnosis & Treatment (formerly Philips Medical Systems).

As of 2012, Philips was the largest manufacturer of lighting in the world as measured by applicable revenues.

10:30 - 10:45 AM

Networking Break

10:45 - 11:30 AM

Enhancing the Employee Experience through an Intranet Redesign

Martha Brown & Karissa Martindale, Digital Experience Team, Duke Energy

Duke Energy Logo

Enhancing the Employee Experience through an Intranet Redesign

At Duke Energy, there’s something special about 150 years of history, about the people who have shaped the company, about their legacy and vision. We live in an incredible time – in a transition to a digital age, in a global pandemic, with unprecedented challenges around climate and energy. There’s a sense of wanting those who have gone before us to be proud, and their innovations inspire us to bring our very best.

The Duke Energy intranet is constantly changing, and in 2021, it’s moving to the newest “modern” version of SharePoint online. The Duke Energy workforce is more dispersed than ever, with greater mobility, more connectedness and better tools. The intranet aspires to be Duke Energy’s “digital headquarters,” the place that brings employees together to share their vision for the future.

In this session, Karissa and Martha will share about their in-flight redesign, their focus on improving findability, and their team’s ideas on how to help employees quickly find the tools and resources they need. They’ll demonstrate how the intranet features employees on the homepage, acknowledging service milestones, individual achievements and customer success moments. Moving to “modern” will support a distributed content management model by making page editing easier to do on the fly, helping keep information timely and relevant for employees. Karissa and Martha will talk about how the team supports content owners and partners with them to understand their needs and their goals. Finally, as the lines between work and family life are ever more blurred, they’ll share about work underway to present company benefits in “life journeys” for employees, in words that resonate and connect to shared life experiences and the seasons of change and growth in our lives and careers.

11:30 - 12:15 PM

Employee Experience and Digital Assistants in the Workplace

Troy Campano, Senior Director and Head of Product, Liberty Mutual / Workgrid

Liberty Mutual Logo

The intranet is not dead, but it is definitely evolving into something that will have even greater impact on the workforce, especially now more than ever in an era where the global pandemic has put the spotlight on every company’s digital workplace. Join Troy Campano, Senior Director and Head of Product for Liberty Mutual’s Workgrid Digital Workplace team to learn tips and strategies to build an award-winning intranet and digital workplace hub that will keep your employees connected and more productive while improving employee experience.

12:15 - 1:15 PM

Lunch Break

1:15 - 4:30 PM

Workshop: Planning and Governing an Enterprise Intranet

Conference Chair, Toby Ward, President, Prescient Digital Media

Prescient Digital Media Logo
Half-Day Workshop: Intranet Planning & Governance with Conference Chair Toby Ward.

Toby will use and apply his 20+ years of working on intranets, with loads of case study examples, to demonstrate how to effectively plan and govern an enterprise intranet (redesigned intranet).

Learn how to develop a strategy and strategic plan, and phased road map over time. The workshop will also examine different management and governance models and how to develop and maintain roles and responsibilities for all managers and contributors.

The workshop will also cover:

  • Who should own the intranet
  • Governing content creation and deletion
  • Managing by committee
  • Policy creation
  • Creating and maintaining a decentralized content publishers model

4:30 PM



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