Capricia Townes is a design leader passionate about balancing customer needs, business goals and technology to create user-friendly and engaging multi-platform digital products. She is the design lead for Duke Energy’s Design System and leads the visual design efforts for digital solutions at Duke Energy, also contributing to the user experience.

Her background includes conducting large-scale website redesigns, designing user interface systems, leading the redesign of marketing email campaigns, designing integrated creative campaigns and creating brand identities for corporate and higher education clients.

Duke Energy is a Fortune-500 energy generation, utility and distribution (gas, oil, coal, nuclear and renewables) company based in North Carolina, with operations across the Eastern United States, Canada and Puerto Rico. The company has approximately 29,000 employees with a service territory that covers 104,000 square miles (270,000 km2) and 250,200 miles (402,700 km) of distribution lines.

Presenting: Enhancing the Employee Experience through an Intranet Redesign

Learn how a complex Fortune 500 energy utility created an award-winning intranet through a structured redesign process that fulfills the need of both the business and employees.